Author: Connie Benedict | UX Architect

I lead product definition and delivery for complex, rule-driven systems. My work sits at the intersection of product management, UX architecture, and engineering. I own discovery and definition in ambiguous problem spaces, where business rules, user needs, and technical constraints must be translated into clear, buildable product direction. My work includes leading product discovery, shaping requirements, and partnering with engineering to define what gets built and why. I am particularly effective in complex or regulated environments where clarity, sequencing, and sound decision-making are critical to delivery. Recent product work includes: • Owning discovery and definition for a multi-board Jira ecosystem, aligning workflows, governance, and delivery across teams • Leading the re-architecture of pricing systems, translating complex business logic into prioritized, buildable product requirements • Defining rule-based membership, event, and compliance systems balancing user experience, business needs, and operational risk I work closely with engineering, design, and stakeholders to make tradeoffs visible, reduce ambiguity, and move teams from uncertainty to execution. I am best aligned to roles such as: • Senior Product Owner / Product Manager • UX Architect (complex systems) • Design or Product Operations (delivery-focused)